Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us. This may include:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Profile information (preferences, interests, jewelry size preferences)
• Communication data (messages you send us, customer service interactions)

Automatically Collected Information

When you visit our website or use our mobile app, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer service and support
• Send you product updates, marketing communications, and promotional offers
• Personalize your shopping experience and product recommendations
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except:

Service Providers

We may share your information with trusted third-party service providers who help us operate our business, including:

• Payment processors
• Shipping and logistics partners
• Email marketing platforms
• Analytics and advertising services
• Customer service platforms

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Access controls and employee training
• Payment Card Industry (PCI) compliance for payment data

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Our cookies include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage
• Marketing cookies: Enable personalized advertising
• Preference cookies: Remember your settings and choices

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

Request a copy of the personal information we hold about you.

Correction

Update or correct inaccurate personal information.

Deletion

Request deletion of your personal information, subject to certain legal and business requirements.

Opt-out

Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Processing Restrictions

Request limitations on how we process your personal information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information when transferred internationally, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Factors that influence retention periods include:

• The nature of the information
• Legal and regulatory requirements
• Business and operational needs
• Your relationship with us

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Data Protection Officer: For EU residents, you may also contact our Data Protection Officer at dpo@lunasolscape.com for privacy-related inquiries.