Terms of Service

1. Acceptance of Terms

By accessing and using LunaSolscape's website, mobile applications, and services (collectively, the "Services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

LunaSolscape provides an online marketplace for jewelry and accessories inspired by celestial themes. Our Services include:

• E-commerce platform for purchasing jewelry and accessories
• Product customization and personalization services
• Customer account management and order tracking
• Educational content about jewelry, gemstones, and celestial themes
• Customer support and after-sales services

3. User Accounts

Account Creation

To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for safeguarding the password and for all activities that occur under your account. You agree to:

• Choose a strong, unique password
• Keep your login credentials confidential
• Notify us immediately of any unauthorized use of your account
• Log out of your account at the end of each session

4. Orders and Payments

Order Process

When you place an order through our Services, you are making an offer to purchase the products at the listed price. We reserve the right to accept or decline your order for any reason, including:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity
• Inability to verify customer information

Pricing and Payment

All prices are displayed in USD and are subject to change without notice. Payment is due at the time of order placement. We accept major credit cards, PayPal, and other payment methods as indicated on our website.

Taxes and Fees

You are responsible for any applicable taxes, duties, or fees related to your purchase. These may be added to your order total at checkout based on your shipping address.

5. Shipping and Delivery

We ship to addresses within the United States and internationally to select countries. Shipping costs and estimated delivery times are provided at checkout. Risk of loss and title for products pass to you upon delivery to the shipping address you provide.

Shipping Delays

While we strive to meet our estimated delivery times, we are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other factors beyond our control.

6. Returns and Exchanges

Return Policy

We accept returns of eligible items within 30 days of delivery. To be eligible for a return, items must be:

• In original condition with all tags and packaging
• Unworn and undamaged
• Not customized or personalized
• Returned with proof of purchase

Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized jewelry
• Earrings (for hygiene reasons)
• Items damaged by misuse or normal wear
• Items returned after 30 days

Return Process

To initiate a return, contact our customer service team to receive a return authorization and shipping instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error.

7. Product Information and Warranties

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Limited Warranty

We provide a limited warranty against manufacturing defects for a period of one year from the date of purchase. This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, accidents, or improper care
• Damage from chemicals, perfumes, or lotions
• Loss of plating on fashion jewelry

8. Intellectual Property

All content on our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of LunaSolscape or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Permitted Use

You may access and use our Services for personal, non-commercial purposes only. You may not:

• Reproduce, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or decompile our software
• Create derivative works based on our content

9. User Conduct

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our Services
• Engage in fraudulent or deceptive practices
• Spam or harass other users

10. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Services. By using our Services, you consent to the collection and use of information in accordance with our Privacy Policy.

11. Limitation of Liability

To the fullest extent permitted by law, LunaSolscape shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our Services.

Our total liability for any claims arising from or related to our Services shall not exceed the amount you paid to us for the products or services in question during the 12 months preceding the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless LunaSolscape and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through our Services

13. Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our Services will cease immediately.

14. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from or relating to these Terms or our Services shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in Denver, Colorado.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms.

17. Contact Information

If you have any questions about these Terms, please contact us:

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